PAYMENT & SHIPPING
About ordering and shipping
ORDER POLICY
About your order
Sales price: * Within Japan
You can purchase the product at the price displayed on this website (including 10% consumption tax). In addition to the product price, a separate shipping fee (600 yen nationwide) will be charged.
*Free shipping for total amounts over 11,000 yen (tax included).
Payment Method
The following methods are available:
・Credit card payment (payment service: Stripe)
・Online payment ( payment services: PayPal, Rakuten Pay, Alipay)
・Smartphone payment (PayPay※) Bank transfer ※ (Payment service: KOMOJU)
* Please note that we cannot offer refunds after payment has been made .
In addition, if you pay by bank transfer, your order will be confirmed once the transfer procedure is completed.
<Regarding order confirmation>
We will send you a reply email (automatic reply) to those who have ordered.
Please double check that your shipping address is correct."Incorrect zip code" or "Omission of room number" when the nameplate is not displayed,We may not be able to deliver.
Also, depending on your security settings, it may be sorted as "junk mail", so if you haven't received the email, please check your "junk mail folder" once.〈CONTACT>Please let us know from the page.
SHIPPING POLICY
About delivery and delivery date
Regarding delivery:
Your order will be shipped using a shipping method that matches the size and quantity of the items you ordered.
・Parts and small items → Postage (Yamato Transport: Nekoposu, or Japan Post: Letter Pack)
・Many small items → Delivery service (Personal pickup: Yamato Transport: Takkyubin Compact)
・Backpacks, etc. → Delivery service (Personal pickup: Yamato Transport: Delivery service)
* Please note that if the product is returned due to an unknown address or an incorrect address, the customer will be responsible for the shipping costs for re-shipping.
Regarding delivery time:
After you place an order, the count will begin from the day you receive the email. If you place an order on a Saturday, Sunday, or public holiday, the count will begin from the next business day. Also, if you order items with different delivery times at the same time, the items will be shipped according to the longer delivery time, so please be aware of this in advance.
WORLD WIDE SHIPPING
About overseas delivery
We will send it with “International Parcel Post”. (with registered mail : JAPAN POST) or “EMS”. (Express Mail Service)
→ https://www.post.japanpost.jp/int/ems/country/all_en.html
〈Total price under 25,000 JPY = send by “International Parcel Post”〉
“Asia”：900 JPY
“Oceania, North & Central America, Middle East”: 1,500 JPY
“Europe”: 1,500 JPY
“South America, Africa”: 1,700 JPY
〈Total price over 25,000 JPY = send by “EMS”. (Express Mail Service)〉
“Asia”：2,500 JPY
“Oceania, North & Central America, Middle East”: 3,500 JPY
“Europe”: 4,500 JPY
“South America, Africa”: 5,500 JPY
RETURN & EXCHANGE
About returns and exchanges
We will replace it if it is damaged, defective or misplaced due to our responsibility or delivery trouble. When you receive it, please check the product in advance before using it. If you find any problems, please let us know and return them by cash on delivery within 7 days of arrival. We will promptly replace it with a new one.
* Since all "OGA WAND" original products are handmade, there may be individual differences in seams and specifications. In addition, please note that in principle, we cannot accept replacements or returns of products that have already been used.
In the case of an order error or a return due to the customer's convenience, the customer will be responsible for the "round-trip shipping fee" and "10% of the total product price" as the packing fee and administrative fee.