PAYMENT & SHIPPING

About ordering and shipping
ORDER POLICY
About your order

<Sales price> * In Japan

You can purchase at the product price (including 10% consumption tax) displayed on this site. In addition to the product price, a separate shipping fee (600 yen nationwide) is required.

* Free shipping for a total amount of 11,000 yen or more including tax.

 

<Payment method>

The following methods are available.

Credit card payment (payment service: Stripe)

Online payment ( payment service: PayPal, Alipay)

Bank transfer (payment service : KOMOJU)

 

<About order confirmation>

We will send an " order confirmation email (automatic response )" to customers who place an order. If the security of the reply destination address is set high, there are cases where it is sorted to the junk mail filter or reception is rejected. If you do not receive the reply email from here, please contact us by another address or let us know by direct message of each SNS (Twitter, Facebook, instagram).  

SHIPPING POLICY
About delivery and delivery date

<About delivery>

We will ship by the delivery method according to the size and quantity of the ordered product.

・ Small amount of parts and accessories → Post mailing (Yamato Transport: Nekoposu or Japan Post: Letter pack)

・ Many small items → Delivery service (face-to-face receipt: Yamato Transport: Takkyubin compact)

・ Backpack, etc. → Delivery service (face-to-face receipt: Yamato Transport: Takkyubin)

<Delivery date>

After ordering, we will send you an email and we will start counting from that day. Please note that if you place an order on a holiday such as Saturday, Sunday or a public holiday, it will be counted from the next business day.  Also, please note that if you order products with different delivery dates at the same time, they will be shipped according to the longer delivery date.

WORLD WIDE SHIPPING
About overseas delivery

We will send it with “international Small package”. (with registered mail : JAPAN POST) or “EMS”.  (Express Mail Service)

→ https://www.post.japanpost.jp/int/ems/country/all_en.html

“Asia”:900 JPY

“Oceania, North & Central America, Middle  East”:1,200 JPY

“Europe”:1,600 JPY

“South America, Africa”:2,200 JPY

 

 

 

 

 

RETURN & EXCHANGE
About returns and exchanges

We will replace it if it is damaged, defective or misplaced due to our responsibility or delivery trouble. When you receive it, please check the product in advance before using it. If you find any problems, please let us know and return them by cash on delivery within 7 days of arrival. We will promptly replace it with a new one.

* Since all "OGA WAND" original products are handmade, there may be individual differences in seams and specifications. In addition, please note that in principle, we cannot accept replacements or returns of products that have already been used.

In the case of an order error or a return due to the customer's convenience, the customer will be responsible for the "round-trip shipping fee" and "10% of the total product price" as the packing fee and administrative fee.